Shipping policy

SHIPPING POLICY

Order Processing & Fulfilment

TAKEDOWN currently sells and ships within Australia and the United States.

Australian orders are processed and fulfilled from Australia.

United States orders are processed and fulfilled from stock held within the United States.

We aim to process orders as quickly as possible. Processing times may vary during weekends, public holidays, promotional periods and periods of high order volume.

Once your order has been dispatched, tracking information may be provided where available.

Australian Shipping

We ship to eligible addresses throughout Australia.

Available shipping options and applicable shipping charges will be displayed at checkout.

Delivery timeframes provided at checkout or by the shipping carrier are estimates only and may be affected by circumstances outside our reasonable control.

United States Shipping

We ship to eligible addresses throughout the United States.

United States orders are fulfilled from stock held within the United States.

Available shipping options and applicable shipping charges will be displayed at checkout based on the order and delivery address.

Delivery timeframes provided at checkout or by the shipping carrier are estimates only and may be affected by circumstances outside our reasonable control.

International Shipping

At this time, TAKEDOWN only ships to eligible addresses within Australia and the United States.

We do not currently offer shipping to Europe or other international destinations.

Additional countries and regions may be added in the future.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional shipping costs may apply if an order is returned because of an incorrect or incomplete address, refusal of delivery or failure to collect the shipment.

Tracking

Where tracking is available, tracking information will be provided after dispatch.

Tracking information may take some time to update after an order has been handed to the shipping carrier.

Customers are encouraged to monitor the tracking information provided for their order.

Delivery Delays

Delivery dates and timeframes are estimates and are not guaranteed.

Weather events, carrier disruptions, public holidays, high-volume periods and other circumstances outside our reasonable control may cause delays.

If your order appears significantly delayed, please contact us and we will assist with investigating the shipment where reasonably possible.

Lost or Damaged Orders

If your order arrives damaged or you believe it has been lost in transit, please contact us as soon as reasonably possible with your order number and details of the issue.

For damaged deliveries, please retain the product and packaging and provide photographs if requested so that we can investigate the matter with the shipping provider.

Nothing in this Shipping Policy limits any rights or remedies available to you under applicable consumer law.