TERMS OF SERVICE

OVERVIEW

This website is operated by Aurelia Manuka Pty Ltd under the brand TAKEDOWN by Aurelia Manuka. Throughout the site, the terms “we”, “us” and “our” refer to Aurelia Manuka Pty Ltd and TAKEDOWN by Aurelia Manuka.

By visiting our website and/or purchasing products from us, you agree to these Terms of Service. These terms apply to all users of the site, including customers, browsers and other visitors.

1. ONLINE STORE TERMS

By using this website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.

You must not use our products or website for any unlawful or unauthorised purpose.

2. PRODUCTS

We make reasonable efforts to display and describe our products accurately. Product packaging, colours, appearance and other details may vary slightly from images displayed online.

Our products are intended to be used according to the directions and warnings provided on the product packaging.

Individual experiences with personal-care and topical products may vary. Information provided on our website is general product information and is not intended to replace professional medical advice, diagnosis or treatment.

If you experience irritation or an adverse reaction, discontinue use and seek appropriate professional advice where necessary.

3. PRICES AND MARKETS

Prices may vary depending on the customer's country or region.

TAKEDOWN currently operates separate markets for Australia and the United States. Products may be offered at different prices in each market based on local market conditions, operating costs, fulfilment arrangements and other commercial factors.

Australian customers may be shown prices in Australian dollars (AUD), while United States customers may be shown prices in United States dollars (USD).

Additional countries or markets may be added in the future.

We reserve the right to change our prices at any time. A price change will not affect an order that has already been accepted, except where permitted or required by law.

4. ORDERS

We reserve the right to refuse or cancel an order where reasonably necessary, including where there has been an obvious pricing or product error, suspected fraud, unauthorised activity, stock availability issues or restrictions affecting delivery.

If we cancel an order after payment has been taken, the applicable payment will be refunded.

Customers are responsible for providing accurate billing, shipping and contact information.

5. PAYMENT

Payment must be made using one of the payment methods available at checkout.

All transactions are subject to authorisation by the relevant payment provider.

6. SHIPPING AND DELIVERY

TAKEDOWN currently ships to eligible addresses within Australia and the United States.

Australian orders are fulfilled from Australia.

United States orders are fulfilled from stock held within the United States.

Shipping availability, costs and estimated delivery times depend on the customer's location and will be displayed or communicated at checkout where applicable.

We currently do not offer shipping to countries outside Australia and the United States.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, public holidays, high-volume periods and other circumstances outside our reasonable control.

Please refer to our Shipping Policy for further information.

7. RETURNS AND REFUNDS

Returns, refunds and exchanges are governed by our Return and Refund Policy and applicable consumer law.

Because we sell personal-care, skincare and topical products, opened, used or unsealed products generally cannot be returned for change of mind for hygiene and safety reasons, subject always to rights that cannot legally be excluded.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws, including the Australian Consumer Law where applicable.

8. PRODUCT AVAILABILITY

Products may be available in limited quantities and may be withdrawn or changed without notice.

Product availability may vary between Australia and the United States depending on inventory held within each market.

We do not guarantee continued availability of any particular product.

9. WEBSITE INFORMATION

We endeavour to keep information on our website accurate and current. However, occasional typographical errors, inaccuracies or omissions may occur relating to product descriptions, pricing, promotions, shipping charges or availability.

Where permitted by law, we may correct such errors and update information.

10. INTELLECTUAL PROPERTY

The TAKEDOWN name, Aurelia Manuka name, branding, logos, product designs, graphics, photographs, website content and other intellectual property displayed on this website belong to their respective owners and may not be copied, reproduced or commercially used without permission.

11. THIRD-PARTY SERVICES

Our website may use or provide access to third-party services, including payment providers, delivery providers and ecommerce technology.

Your use of third-party services may also be subject to the applicable third party's terms and policies.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Aurelia Manuka Pty Ltd will not be liable for indirect or consequential losses arising from the use of this website or our products.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

13. PRIVACY

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.

14. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. The current version will be published on this website.

Your use of the website following an update will be subject to the updated terms to the extent permitted by applicable law.

15. GOVERNING LAW

These Terms are governed by the laws applicable in Victoria, Australia, subject to any mandatory consumer protections that apply to customers in their country or jurisdiction.

16. CONTACT INFORMATION

Questions regarding these Terms of Service can be sent to:

TAKEDOWN by Aurelia Manuka
Aurelia Manuka Pty Ltd
Email: info@aureliamanuka.com
Australia